Hi, I'm Jizza Pajares-Hormillada, a Virtual Assistant and customer support professional with over 9 years of experience in customer service, technical support, quality assurance, and now working to become a logistics support.
My career began in the BPO industry, where I worked with global customers across the US and Australia, providing technical and customer support while developing strong communication, problem-solving, and relationship-building skills. I later advanced into Quality Assurance, where I analyzed performance metrics, conducted coaching sessions, and helped improve operational processes and service quality.
Recently, I expanded my expertise into virtual assistance and logistics operations through specialized training, gaining hands-on experience in shipment tracking, documentation, carrier communication, data management, and administrative support. I'm proficient in Google Workspace, Microsoft Office, CRM platforms, and collaboration tools, and I enjoy creating organized systems that help businesses operate more efficiently.
I am passionate about supporting teams, streamlining workflows, and delivering exceptional service. Currently, I am seeking opportunities in Virtual Assistance, Executive Support, Logistics Coordination, Customer Service, and Operations Support where I can contribute my organizational skills, attention to detail, and commitment to excellence.
