With over 8 years of proven experience in dispute resolution, fraud investigation, and customer support, I bring a results-driven approach to managing chargebacks, building customer trust, and ensuring compliance across platforms like PayPal, Stripe, and Shopify.
I’ve worked with leading companies such as JP Morgan Chase and TELUS International, resolving complex disputes, handling escalated issues, and providing efficient, empathetic support. As a CLAY Certified Expert, I’m also skilled in lead generation, data enrichment, and CRM optimization — giving businesses a competitive edge in outbound and retention strategies.
???? Core Skills: • Chargeback & Dispute Management (Visa, Mastercard, Amex, PayPal, Shopify)• Fraud Detection & Resolution• Technical & Customer Support (Zendesk, HubSpot, Salesforce, Airtable)• Lead Generation & CRM Enrichment (Clay Certified)• AI Automation (Zapier, N8N, -----------)• English & Tagalog fluency
I am detail-oriented, proactive, and thrive in high-volume, fast-paced environments. My passion lies in helping businesses reduce financial losses, maintain client satisfaction, and optimize backend operations with smart automation and sharp execution.
Currently seeking: Remote roles in Dispute Resolution, Customer Support, Chargeback Management, or CRM Optimization.
Let’s work together to scale your business through excellent support and data-driven strategies!
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