With over a decade of experience in technical support, IT troubleshooting, and customer service, I specialize in helpdesk operations, system analysis, and second-line support. Currently a Support Analyst at Capgemini, I resolve complex IT issues and ensure seamless user support. My expertise includes Microsoft Office, ticketing systems, and service management. Strong in problem-solving, communication, and process improvement, I excel in delivering efficient solutions and enhancing customer satisfaction.
