General VA/ Web Designer/ Graphics Designer/ Customer Service Representative

Hi! I’m Charlene, a reliable and detail-oriented individual with years of experience in administrative support, customer service, CRM management, social media management, lead generation, and business operations.

I have a strong background in managing workflows, organizing business processes, handling client communications, and supporting daily operations efficiently. I also have experience using HubSpot CRM, Trello, Asana, -----------, Google Workspace, Canva, CapCut, and Facebook Ads Manager.

My previous roles allowed me to:
• Manage administrative and executive support tasks
• Handle email and calendar management
• Conduct lead generation and client outreach
• Manage social media content and engagement
• Run and monitor Facebook Ads campaigns
• Maintain CRM pipelines and customer records
• Create reports, SOPs, and documentation
• Deliver excellent customer service and client support

I also hold a Master’s Degree in Business Administration with a major in Human Resources and Management Development, which strengthened my leadership, communication, and organizational skills.

I am proactive, fast-learning, professional, and committed to helping businesses grow through reliable support and efficient operations.

Tools I use:
• HubSpot CRM
• Trello | Asana | -----------
• Google Workspace
• Canva | CapCut | Adobe Photoshop
• Facebook Ads Manager

I am currently looking for long-term opportunities where I can contribute value and grow with the company.