(Certificates & Training)
-Certificate Of Academic Completion
-Programming NC IV
*Computer Hardware Servicing NC II
-Certificate Of Training
*SUSE Linux Enterprise Server 10
*Certificate Of Proficiency
-Microsoft Word-----------
-Microsoft Excel-----------
-Microsoft Access-----------
-Microsoft Internet Explorer-----------
*Certificate Of Course Completion (CISCO)
-CCNA Exploration: Network Fundamentals
-CCNA Exploration: Routing Protocols And Concepts
-CCNA Exploration: LAN Switching And Wireless
-CCNA Exploration: Accessing The WAN
(Work experience)
*M & M Data Processing August 2013 — March 2014
-Data Encoder
*AMS Company August 2014 — February 2015
-Data Miner
-IT Helpdesk
*The Results Company February 2015 — October 2015
-Customer Support Representative
(Virgin media, Boost mobile & Assurance Wireless)
-Technical Support Representative
(Virgin media, Boost mobile & Assurance Wireless)
*Teletech Company October 2015 — October 2016
-Customer Support Representative (Amazon)
-Technical Support Representative (Dish)
*TPG Company November 2016 — November 2017
-Level 2 Technical Support (Iinet)
*Accenture November 2019 — Current
-Account Consultant
(Awards & Recognition)
*The Results Companies
-Best in Call Handling/AHT
*Teletech Company
-Top Repeats
-Top Call Handling/AHT
-Top Agent
(Skills & Abilities)
-Installations of Windows NT, 98, 2000, XP, Vista, 7, 8 and 10.
-Configuring router and modem.
-Hardware & Software troubleshooting.
-Operating system formatting.
-Crimping UTP cables.
-Computer assembly and disassembly.
-Knowledge of installing programs.
-Manipulating language programs.
