Professional Summary
I’m a versatile professional with over 8 years of experience
across customer service, technical support, sales, lead
generation, and medical records retrieval. My background includes
handling key responsibilities such as solving technical issues, ensuring
accurate document collection for legal purposes, and managing customer
inquiries. I’m highly adaptable, detail-oriented, and committed to delivering
high-quality work while maintaining excellent communication with clients and
teams.
Work Experience
Technical and Sales Representative
ECE Contact Centers (Homebase – Scheduling and Time Tracking Tool)
January 2023 – September 2024
Provided
technical support for Homebase, assisting customers with
scheduling, payroll management, and troubleshooting.
Handled
customer inquiries regarding product features and functionality, resolving
issues and offering personalized solutions.
Actively
contributed to sales by upselling and cross-selling Homebase’s features to
potential and existing customers, helping drive customer satisfaction and
retention.
Podcast Assistant/Audio Editor
We Are Podcast Pty. Ltd, Queensland, Australia (Remote)
November 2022 – March 2024
Edited
and managed podcast episodes, ensuring high-quality audio production for
entrepreneurs and business leaders.
Assisted
in lead generation by researching potential guests and opportunities to
grow the podcast audience.
Provided
production support, from editing audio content to publishing final
episodes.
Record Retrieval Specialist
Peak Outsourcing, Dumaguete City
January 2021 – February 2022
Managed
the retrieval of medical records for workers' compensation cases,
ensuring accurate and timely collection of critical documents.
Collaborated
with legal teams, insurance companies, and healthcare providers to
streamline the record retrieval process.
Ensured
compliance with confidentiality standards, handling sensitive medical
records with care and precision.
Escalation Specialist & Supervisor
VISAYA, Dumaguete City
September 2019 – February 2020
Led
a team in handling escalated customer issues related to beauty, health,
and essential products, ensuring swift and effective resolutions.
Supervised
back-office operations and administrative tasks to improve customer
service processes.
Trained
and mentored junior agents, ensuring the team maintained a high level of
performance and customer satisfaction.
Lead Generation Specialist
-----------, Berlin, Germany (Remote)
October 2018
Conducted
data mining and email campaigns to generate leads for marketing and
sales teams.
Assisted
in developing targeted outreach strategies to improve lead conversion
rates and drive business growth.
Verifier
Sophi Inc., Dumaguete IT Plaza
August 2017 – August 2018
Verified
loyalty progra-----------mberships for clients in the travel and tourism
industry, ensuring secure and accurate transactions.
Resolved
customer issues related to rewards and gift card redemptions, ensuring
high levels of satisfaction.
Lead Generation Specialist
Think Logically, Fulton, Maryland
February 2017 – July 2017
Focused
on email and data mining to identify potential business leads and
support sales initiatives.
Worked
closely with the sales team to develop strategies for nurturing leads and
improving conversion rates.
Customer Care Specialist
Concentrix, UP Ayala Technohub
July 2016 – January 2017
Provided
technical support for cable, internet, and home phone services, resolving
customer issues and inquiries.
Assisted
in upselling additional products and services to customers, contributing
to sales growth.
Education
AB Mass Communication
Metro Dumaguete College, Dumaguete City
June----------- Certifications
Finishing
Course for Call Center Agents (NC II) – Phil Call Center Institute,
December 2012
Skills
Technical
Support & Sales
Medical
Records Retrieval
Lead
Generation & Data Mining
Podcast
Editing & Audio Production
Customer
Service & Escalation Management
Microsoft
Office Suite (Word, Excel, PowerPoint)
Team
Leadership & Administration
Internet
Research
Singing
& Guitar Playing
Languages
English:
Advanced
Tagalog:
Advanced
References
Available upon request.
