I am a highly adaptable and results-driven Virtual Assistant with over 7 years of experience supporting dropshipping and e-commerce businesses. I specialize in streamlining store operations, providing top-notch customer support, and boosting online visibility through effective product and content management.
Having worked with a variety of online brands, I’m well-versed in the day-to-day needs of digital businesses and pride myself on delivering reliable, detail-oriented, and proactive support. Whether it’s handling back-end tasks or communicating with customers, I work with dedication to help businesses run smoothly and grow steadily.
???? My Core Skills & Experience Include:
???? Product & Inventory Management
• Product listing and catalog setup (Shopify, Amazon, eBay, WooCommerce)
• Inventory tracking and restocking
• Supplier and product sourcing
• Pricing analysis and updates
???? Order Processing & Fulfillment
• End-to-end order fulfillment and shipment coordination
• Managing returns, refunds, and delivery concerns
• Keeping order systems accurate and updated
???? Customer Support
• Responding to customer inquiries via email, chat, or social media
• Managing reviews, complaints, and post-sale service
• Using platforms like Zendesk, Freshdesk, and Gorgias to ensure excellent service
???? Payment & Dispute Handling
• Managing online payment gateways (PayPal, Stripe, Shopify Payments)
• Handling chargebacks, disputes, and ensuring secure transactions
???? Digital Marketing & Content
• Social media management (content creation, scheduling)
• Email marketing and newsletters
• Writing compelling product descriptions and creating engaging visuals
???? Marketplace Management
• Experience selling on Amazon, eBay, Etsy
• Familiar with platform policies and listing optimization
• Handling customer inquiries and reviews on marketplace channels? Why hire me?
I’m dependable, organized, tech-savvy, and easy to work with. I bring strong communication skills, the ability to work independently, and a deep understanding of the e-commerce landscape. My goal is to help you scale your business while giving your customers a seamless and positive experience.
Let’s work together to make your store thrive!
