Technical Support and Customer Service Professional with over 6 years of experience in IT support, systems troubleshooting, customer service, process improvement, and technical operations. Skilled in diagnosing hardware and software issues, providing exceptional customer support, managing business processes, and collaborating with cross-functional teams. Strong background in IT administration, systems development, AutoCAD drafting, and customer experience management. Recognized for problem-solving abilities, adaptability, leadership, and delivering high-quality service in fast-paced environments.
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