I help eCommerce brands thrive through exceptional customer service since 2009. I make sure that every customer who interacts with your brand/company has a positive experience that leaves them feeling happy and satisfied.
12 years of combined experience in Retail & E-commerce
Quick project? Long-term? I’m here!
Im super savvy when it comes to using popular customer service tools like:
Gorgias
Klaviyo
Shopify
Amazon Seller Central
ReCharge
SlickText
Meta Business Suite
I can take care of these customer service tasks for you:
Handling inquiries and resolving issues via email, live chat, SMS, and social media
Managing orders and customer accounts
Responding to customer's reviews and ratings
Handling chargebacks and claims
Responding and resolving BBB complaints
Creating macros and email templates, workflows & file organization
Compiling accurate FAQs
My goal is to help you create loyal customers who keep coming back for more.
If you're sold and think we’re a good fit.
Drop a personalized message and let me know.
What time works best for you for a discovery call *wink*
Regards,
----------- “Cy” -----------
