IT TECHNICAL SUPPORT / HELPDESK LEVEL 1
- Providing technical support mainly in The Philippines but also supporting remotely with other countries like Malaysia, China, Vietnam, Indonesia, Thailand, Korea, Pakistan that almost 500+ employees through Jira ticketing system.
- Setting up access and resources for new employees, including Active Directory, M365, Azure, Intune, Google Workspace, and laptop setup, and handling account deactivation or deletion during offboarding
- Resolving tickets within the given SLA's.
- Provide accurate documentations for every tickets that needs to be escalated to relevant team.
- Providing basic support for our FreePBX and 3CX outbound and Inbound routes to filter up some noises coming from the sales team before we send it to telephony team.
-Create, edit, delete, back-up virtual machine (ESXI).
