Versatile and detail-oriented professional with over 15 years of experience spanning healthcare billing, project management, client services, and administrative operations. Currently a Project Manager, overseeing client billing, EMR development, financial planning, team leadership, and onboarding processes. Highly skilled in managing sensitive patient and financial data, developing customized workflows, and delivering training and demos to internal teams and clients.
Experienced in claims processing, denial management, EDI/DDE enrollment, and X12 mapping, with a strong foundation in eligibility verification and revenue cycle management. Proven ability to create training materials, lead billing teams, and manage end-to-end subscription and service tracking. Adept in multiple EMRs, including Kinnser/Wellsky, Axxess, Devero, billing software such as Inovalon and Way-----------r, and tools like Canva, Kartra, WordPress, and Airtable.
Highly organized and detail-oriented professional with extensive experience in email management across healthcare, administrative, and virtual support roles. Skilled in handling high volumes of client communications with professionalism, accuracy, and discretion. Adept at managing inboxes, tracking client requests, prioritizing tasks, and ensuring timely, clear, and courteous responses. Known for upholding confidentiality and delivering exceptional client support through proactive and responsive email handling.
