- About Me
I help business owners, professionals, and startups streamline their operations by providing comprehensive administrative and technical support. My expertise allows clients to focus on high-priority tasks, optimize their workflow, and ultimately grow their business. By leveraging digital tools and automation, I help them save time, enhance productivity, and improve customer engagement.
I have a str
----------- background in customer success, digital marketing, and virtual assistance, with experience in SaaS companies, marketing agencies, and corporate environments. My ability to quickly adapt to new technologies and software has helped businesses enhance their customer support, improve onboarding processes, and optimize internal operations.
Core Skills & Expertise?
Customer Success & Administrative Support
-Email & schedule management (inbox organization, calendar scheduling)
- CRM & database management (HubSpot, Salesforce, Jira, Asana)
- Client onboarding & technical support
- Project management & deadline tracking
- File storage & organization (Dropbox, Google Drive)
Research & Data Management
- Contact & prospect research (LinkedIn, industry reports)
-
Email research & verification
- Data collection, entry, and web scraping
- Geographic & travel research
Digital Marketing & Social Media Management
- Social media content creation & scheduling
(Facebook, Instagram, LinkedIn,
Twitter)
-
Email marketing (list management, newsletter creation, automation)
- SEO & website optimization (WordPress, HTML, Canva, Adobe Photoshop)
- Blog management & proofreading
Technical & Software SkillsMicrosoft Office (Word, Excel, PowerPoint)
- Google Suite (Docs, Sheets, Slides, Drive)
- Marketing tools: Hootsuite, Buffer, Infusion
- Soft, QuickBooks
- Customer support tools: Jira, Confluence, DocuSignMultimedia editing (Photoshop, Movie Maker, Canva)
Professional Experience
I have worked with SaaS companies, digital marketing agencies, and customer service teams, enhancing operational efficiency and customer satisfaction. Some of my key accomplishments include:
- Integrating AI-powered solutions to improve customer support at SiteMax Systems.
- Boosting customer satisfaction by 31% through proactive issue resolution at
SquadCast.fm.
- Increasing website traffic by 59% by redeveloping a company website through SEO and content creation.
- Reducing appointment scheduling inefficiencies by 80% through automation tools.
How I Can Help You
Whether you need virtual assistance, research, customer support, social media management, or marketing assistance, I bring efficiency, reliability, and a results-driven approach to every project.
Let's connect and discuss how I can support your business growth!
