Medical Virtual Assistant and Customer Support Specialist with experience in healthcare administration, HIPAA compliance, patient intake, insurance verification, and Amazon Seller Central account management.
As a Healthcare Virtual Assistant, I support medical practices and eCommerce brands with patient coordination, customer support, order processing, and compliance-driven administrative support while maintaining accuracy and efficiency.
Healthcare Virtual Assistant | Medical Administrative Support
I support healthcare providers with:
• Patient intake and medical data entry
• Insurance verification and benefits eligibility checks
• DME and PAP order processing
• Appointment scheduling and calendar management
• EMR/EHR documentation support
• HIPAA-compliant patient communication
• Patient follow-ups and care coordination
• Medical records management
• Secure handling of protected health information (PHI)
I understand healthcare workflows, documentation standards, and compliance requirements, ensuring accuracy and confidentiality at all times.
Customer Service & Client Support Specialist
With 6+ years of experience in high-volume support roles, I specialize in:
• Email support and chat support
• Inbound and outbound customer communication
• CRM and ticketing system management
• Order processing and order tracking
• Complaint resolution and escalation handling
• Reservation and booking support
• Account updates and service adjustments
• Customer retention and satisfaction support
I focus on delivering professional, empathetic, and solution-oriented communication.
Amazon Account Management & Seller Support (Transferable Compliance Experience)
My 4 years of Amazon experience strengthened my skills in:
• Amazon Seller Central account management
• Listing compliance and policy enforcement
• Inventory management and order fulfillment (FBA & FBM)
• ASIN and SKU troubleshooting and reinstatement
• Account health monitoring and performance metrics
• Inventory reconciliation and shipment tracking
• Case management and performance notifications
**If you need a Medical Virtual Assistant, Patient Coordinator, Healthcare Administrative Assistant, Amazon / E-commerce VA, or Customer Service Virtual Assistant, I would be happy to help streamline your operations, support your patients or customers, and keep your business running smoothly.
Let’s connect and discuss how I can support your team.
