With over 15 years of experience in financial operations, payment processing, and chargeback management, I specialize in ensuring seamless transaction workflows, optimizing dispute resolution strategies, and driving operational efficiencies. My expertise spans across leading financial institutions and payment software providers, where I have successfully automated processes, minimized losses, and upheld industry-leading win rates in chargebacks.
Key Strengths:
Payment Operations & Analysis – Skilled in managing high-volume transaction processing across Visa and Mastercard gateways, ensuring accuracy, scalability, and reliability.
Chargeback & Dispute Management – Certified in dispute handling and chargeback processing, with a proven ability to reduce losses and optimize dispute resolution outcomes for both acquiring and issuing sides.
Process Automation & Efficiency – Led initiatives to streamline manual processes, enhance reconciliation accuracy, and improve system performance through strategic automation.
Training & Development – Experienced in coaching teams and conducting certifications for chargeback specialists, contributing to error minimization and operational excellence.
Technical Problem-Solving – Adept at investigating and resolving payment infrastructure issues, coordinating with development teams to address technical challenges.
An analytical thinker with a deep understanding of financial workflows, I thrive in high-pressure environments, ensuring compliance, accuracy, and exceptional service delivery for clients and institutions.
Verified
