Experienced and versatile professional with 10+ years in customer service, e-commerce support, and operations management. For the past 5 years, I’ve worked as a Senior Support Specialist for 6 e-commerce websites, handling high-volume customer service through email, live chat, and tickets. I provide updates on orders, process refunds and returns, apply order changes, file shipping claims, assist with product assembly instructions, and offer item recommendations to support upselling. I can handle up to 4 live chats at once while also working on emails and support tickets, multitask efficiently, and work with minimal supervision.
Alongside this role, I also serve as the General Manager at Bit Control Technologies, Inc., where I lead daily operations, oversee teams, and ensure compliance with company policies. I focus on building strong workflows and supporting both team and business success.
SkillsShopifyOnline Chat SupportEmail SupportEcommerce SupportGoogle WorkspaceCustomer ServiceXeroData EntryAdministrative SupportGeneral TranscriptionRetailZoho CRMProject ManagementMicrosoft Office
