I am a highly adaptable and results-driven Customer Support, Sales, Credit Repair, and E-commerce Specialist with 8+ years of experience supporting clients and businesses across diverse industries. I started my career in the fast-paced BPO and call center industry at 18, where I developed a strong foundation in customer service, communication, problem-solving, and relationship building. Since then, I have continuously expanded my expertise across customer support, sales, credit repair, e-commerce, technical support, and business operations.
Throughout my career, I have worked with international companies and clients, including Dialpad Inc., Spoused, Credit Guys LLC, and Clear Minds Hypnotherapy. My experience includes email, live chat, and phone support, inside sales closing, lead conversion, credit repair sales and dispute processing, Shopify administration, order management, subscription and account support, technical helpdesk operations, and CRM management.
I am particularly experienced in handling complex customer concerns, resolving escalations, processing credit disputes, closing sales, managing customer accounts, and providing clear and professional communication across multiple channels. I am comfortable working with CRM and support platforms such as Gorgias, Zendesk, Freshdesk, Intercom, Dialpad, LiveAgent, Shopify, -----------, Slack, and Credit Repair Cloud.
Beyond client support, I also have hands-on experience managing business operations, including supplier coordination, inventory management, pricing, order fulfillment, sales, logistics, customer relationships, and marketing through my own frozen food supply business. This has strengthened my ability to work independently, make practical decisions, manage priorities, and take ownership of results.
I thrive in fast-paced and remote work environments where adaptability, accountability, communication, and problem-solving are essential. Whether I am supporting a customer, closing a sale, processing a credit dispute, managing an e-commerce order, resolving a technical issue, or improving an operational process, I approach every responsibility with professionalism, attention to detail, and a strong commitment to delivering quality results.
I am continually seeking opportunities to contribute my experience, learn new skills, and help businesses improve their customer experience, sales performance, and day-to-day operations.
SPECIALTIES
• Customer Service & Customer Experience
• Email, Live Chat & Phone Support
• E-commerce Customer Support & Order Management
• Credit Repair Sales & Credit Dispute Processing
• Inside Sales, Closing & Lead Conversion
• Appointment Setting & Lead Qualification
• CRM & Helpdesk Management
• Shopify Administration
• Technical Support & IT Helpdesk
• Complaint & Escalation Management
• Team Support & Process Improvement
• Supplier, Inventory & Business Operations
Verified
