I’m a Customer Support and Operations professional with over 10 years of experience supporting customers and businesses, including B2B, DTC, e-commerce and dropshipping companies across the US, UK and Australia.
My experience covers customer support, order management, fulfillment, shipping, returns and refunds, vendor and supplier coordination, billing, sales and administrative support. I’ve also handled 80–100+ customer tickets per day and worked with tools such as Shopify, Gorgias, HubSpot, Re:amaze, Zendesk, ShipHero, ShipStation and Faire.
I understand that good support is about more than answering tickets. It’s about being someone the business can rely on to handle issues, keep things moving, and make the day-to-day workload easier.
Verified
