Customer Support | Account Management | Operations & Production Coordinator | Virtual Assistant
If your business needs someone who can manage client communication, support operations, and ensure smooth coordination across teams, I can help.
I’m Irish Jane, a virtual assistant with experience in customer support, account coordination, and production operations. I work closely with clients, suppliers, and internal teams to keep processes organized, orders on track, and communication clear and consistent.
With a background in real estate, customer service, and production coordination, I understand how to balance client expectations with operational efficiency—ensuring issues are resolved quickly and workflows run smoothly.
I focus on delivering reliable, detail-oriented support that helps businesses maintain strong client relationships and efficient day-to-day operations.
Clients work with me because I am organized, proactive, calm under pressure, and committed to getting things done accurately and on time.
Best Fit Roles
• Customer Support Specialist (Email, Chat, Phone)
• Account Management & Client Coordination
• Operations & Order Management Support
• Production Coordinator / Admin Support
• Virtual Assistant (Back-office & Client Support)
What I Can Help You With
• Customer support and client communication
• Handling inquiries, concerns, and issue resolution
• Order processing, tracking, and coordination
• Production and supplier coordination
• CRM management and data tracking
• Managing client accounts and follow-ups
• Coordinating with internal teams (sales, production, operations)
• Reporting, documentation, and administrative support
Why Clients Work With Me
• Experience in customer support, real estate, and operations
• Strong communication and problem-solving skills
• Highly organized with strong attention to detail
• Able to manage multiple tasks in fast-paced environments
• Proactive and solutions-focused mindset
• Reliable, responsive, and easy to work with
Tools & Platforms
CRM & Systems: Zoho CRM
ERP Systems: NetSuite and Odoo
Communication: Slack, Zoom, Google Meet
Dialers (if needed): Enzo, Mojo, CallTools, Google Voice
Productivity: Google Docs, Sheets, Drive
Availability & Rates
• Available to start ASAP
• Open to full-time or part-time roles
• Flexible with time zones and schedules
• Rates negotiable based on scope and workload
If you’re looking for a dependable VA who can support your customers, manage accounts, and keep your operations and production processes running smoothly, I’d be happy to connect.
Irish G.
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