Hi there!
If you're looking for a Technical and Customer Service Specialist who understands how to make things easier for people, you're in the right place.
I have over 10 years of professional experience in Customer Service and Technical Support, working across diverse functions that required handling a wide range of responsibilities. This experience has honed my ability to adapt quickly and develop a broad, versatile skill set.
How I Can Help Your Business:
Customer Service (chat/email/phone) – Fast, empathetic email and chat support that drives customer satisfaction.
Order Processing, Ticket Handling, Returns & Refunds – Efficient handling of orders, refunds, exchanges, and disputes.
Data Entry & Administrative Support – Maintaining organized records, updating spreadsheets, and supporting seamless operations.
Dispute Handling – Managing chargebacks, ensuring smooth transactions, and resolving issues effectively.
Complaints Resolution – Resolving complex issues efficiently while protecting brand reputation and keeping customers satisfied.
Basic Canva Graphic Design & Social Media Content Editing
Beyond customer support, I help businesses and teams stay productive by resolving tech issues quickly and providing dependable day-to-day support.
I have hands-on experience in:
- Microsoft Azure, Active Directory, Microsoft 365, -----------cast, Intune, Okta, Slack, Zoom, and VPN solutions (GlobalProtect, Cisco AnyConnect, and Zscaler)
- Handle equipment ordering and replacement tasks
- User account setup, onboarding and offboarding in Active Directory and Okta
- Remote support using TeamViewer
Why work with me?
Customer-Focused & Empathetic – I actively listen and respond with care to ensure customers feel heard and valued.
Technically Proficient & Resourceful – I leverage strong technical skills and clear communication to deliver efficient, accurate solutions.
Dependable & Results-Oriented – I take full ownership of each case through resolution, ensuring customer satisfaction.
Adaptable & Fast Learner – I quickly master new tools and processes, maintaining high performance across diverse platforms.
Let’s work together to build a scalable support team that delivers a seamless, customer-first experience.
