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Professional Experience
* **Health Insurance Appointment Setter**
* Scheduled qualified appointments for licensed health insurance brokers through outbound calling, lead qualification, and CRM management.
* Consistently engaged with prospective clients, identified their healthcare needs, and increased appointment conversion rates.
* Managed follow-ups, appointment confirmations, and pipeline updates to ensure a smooth sales process.
* **AI Automation Specialist (n8n)**
* Designed and deployed AI-powered workflow automations using **n8n**, **OpenAI**, **Google Workspace**, webhooks, and APIs.
* Built intelligent FAQ chatbots that retrieve information from Google Docs and generate contextual responses using OpenAI.
* Automated lead capture, CRM synchronization, email notifications, and reporting to reduce manual tasks and improve operational efficiency.
* Integrated third-party platforms including Google Sheets, Gmail, Slack, Twilio, and custom REST APIs.
* **GoHighLevel (GHL) Automation Expert**
* Developed complete sales funnels for service-based businesses from lead capture to customer conversion.
* Built automated workflows including SMS/email nurturing, appointment booking, pipeline management, missed-call text back, review requests, and reactivation campaigns.
* Configured calendars, opportunity pipelines, forms, surveys, triggers, and workflow automations to streamline business operations.
* Created high-converting landing pages, thank-you pages, and booking funnels optimized for lead generation.
* **Virtual Assistant**
* Provided administrative support, CRM management, internet research, data entry, calendar management, and client communications.
* Managed business operations using cloud-based productivity and automation tools.
* Assisted with workflow optimization and documentation to improve team productivity.
