Operations, Inventory and Logistics Manager | Amazon FBA WM

I am currently looking for a full-time job in a company that has a fast-paced, exciting, and highly creative work environment where there will be future opportunities for my career development and progression.

About me:
I’m a goal-oriented and results-driven professional who possesses strong interpersonal skills and can work with less supervision and under pressure. A self-learner with the initiative to learn new things. I have a strong attention to detail and can easily cope with instructions, and can determine the unknown issues in advance. The reason my boss jokingly calls me “the catch-all”.
Also, I've been a Customer Service Representative and Technical Support in call center companies specializing in quality, speed, process optimization, and proven multitasking abilities. I'm proficient in handling complex customer complaints through resourcefulness and flexibility, and can turn irate customers into satisfied customers. I am passionate and dedicated to my job. I always prioritize the company's welfare.
I am currently handling a minimum of 20 shipments a month bound to the US, CA, DE, and the UK, having different types of shipping methods (Air, Fast boat, Train, Normal vessel).
• With exceptional coordination with more than 5 freight forwarders.
• Problem-solver
• Working under pressure
• Analytical thinker
• Multi-tasker
• Collaborative
• Team-player

JOB EXPERIENCE:
OPERATIONS MANAGER, 3PL ONBOARDING SPECIALIST, INVENTORY & LOGISTICS EXPERT.
Nine years of experience in a Managerial position with 3 years as a VA. I've been working as a Virtual Assistant for almost six years and counting. I started last January 2019. I'm a self-learner and a determined person. Most of my VA skills were developed and honed by navigating every tool functionality, learning the processes by heart, and having the right attitude. Willingness to learn is not enough without patience, determination, perseverance, and sacrifices. The VA industry is so much different from other jobs. We are not being spoon-fed with knowledge; we just have the resources, and it's up to us how to use them.
• Managed client and manufacturer relations, supply chain, FTL/LTL and FCL/LCL shipping, warehousing, invoicing, inventory reconciliation, and others.
• Defined and formulated CS KPIs, Metrics, and QA guidelines for monitoring and coaching purposes to ensure customer satisfaction and performance development.
• Reconciled and disputed FBA & 3PL inventory discrepancies. Recovered 95% of inventory losses.
• Increased 10% profit margin by successfully negotiating shipping costs with overseas freight forwarder companies.
• Exceeded the company's expectations by displaying exceptional performance in customer service, promoted and regularized as early as 2 months.

Roles and Responsibilities:
• Inventory and Logistics Management
1) Analytical Forecasting 2) Inventory Level, Sales Velocity, and Leadtimes 3) Purchase Planning 4) AWD and FBA Replenishments 5) Shipment Preparation and Strategies 6) Inventory Reconciliation (Supplier, 3PL, and FBA)
7) Reimbursement of Missing & Damaged Inventories by Amazon FC or by the Forwaders 8) Shipment and Invoice Trackers 9) Shipping Cost Negotiation 10) Invoice Verification and Disputes 11) COGs 12) WMS 13) Supplier's FBA Prep Process and Guidelines 14) Bin Checks and Re-measurement Request 15) Capacity Limit and Storage Classification 16) Amazon Dispute Cases 17) Customs Regulatory and Compliance in the US, CA, UK, and DE 18) Financial Records and Reports 19) Stranded Inventories and Removals 20) Formulated Sheet to Generate a Projected Cost for Amazon Storage and 3PL Services 21) Freight-in Fee Comparison for Cost-effective Shipments and Profit Maximization 22) Bookeeping 23) Product Research.
Many to mention...

• Operations Management
1) Listing Management 2) Logistics and Supply Chain 3) FCL/LCL & FTL/LTL Shipping 4) Data Entry & Analysis 5) Manufacturer & Client Relations 6) Inventory Reconciliation 7) Invoicing 8) Account Health 9) Shipping and Seller Performance
10) KPIs & Metrics 11) Process Development and Implementation 12) Onboarding and Training 13) IPI 14) Integration & Automation 15) Escalations 16) Customer Feedbacks, Product Reviews and VOCs 17) Refunds & Disputes 18) A-Z Guarantee & SAFE-T Claims 19) Merchant Fulfillment and Shipments 20) Regulatory and Compliance 21) Task Delegation
HR Functions
1) Employee Relations 2) Orientation & Onboarding 3) Compensation and Benefits 4) Quality Assurance Audits 5) Project Management 6) Training Development 7) Employee Engagement 8) HR Compliance 9) Coaching, and Performance Development 10) Leaves and Absences 11) Team Building

• Onboarding Specialist, 3PL Client's VA
1) Inventory Management 2) WMS and OMS 3) Client Support 4) Tool Integration & Channel Automation 5) Client Onboarding 6) Problem-solving 7) Training 8) Process Development, and many more...


CUSTOMER SERVICE ASSOCIATE and TECHNICAL SUPPORT REP: 8 years of total BPO experience, with Cross-selling and Up-selling experience.• Provided excellent customer service experience by actively listening to customer concerns and being empathetic, reliable, and enthusiastic for customer satisfaction.• Used probing expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.• Demonstrated competencies in operating multi-line phone systems & CRM tools, updating documentation, and handling payments & disputes.HIGHLIGHTS:- Top Employee with 100% KPI Score- FTR Star Awardee for 3 consecutive weeks- Most Commended Employee

Tools:
Slack, Zendesk CRM, Microsoft Teams, Teamwork, Process St, Trello, Click-up, Front, Zoho Creator, Sales IQ, 3D Seller, Listing Mirror, ShipStation, Sendle, Xero, Chargebee, Keepa, Helium 10, BoxT/ScanPower, Seller Lab Feedback Genius, ChannelReply, Seller Legend, Seller Board, Hubspot, Microsoft Online, Jibble, JustCall, Twilio, Telzio, Amazon Seller Central, eBay, Shopify, Overstock, Walmart, WooCommerce WordPress, Deliverr, CPR Enrollment Software, Alibaba, Mandaliya, GS1 UPC Generator, Barcode & QR Code Generator tool, SHIPEDGE Warehouse & Seller Inventory Management System, Inventory Ahead, SoStocked, Asana, Inventory Lab, SKUVault, Inventory Ahead, Seller Cloud and many others...

Philosophy: "Always strive for customer satisfaction, because satisfied patrons are happy customers, and happy customers play a big role in business growth and success."