With over 9 years of customer service experience, I help businesses provide exceptional customer experiences through professional email and chat support, accurate data entry, and efficient problem-solving.
My background includes supporting customers for major telecommunications companies such as Xfinity Mobile, Comcast, Singtel, and Telstra, where I handled sales, billing, account management, and technical concerns.
For the past few years, I have specialised in eCommerce and dropshipping customer support. I have worked with brands in the fashion, jewelry, and dental industries, managing customer inquiries related to order tracking, refunds, cancellations, returns, exchanges, promotions, and account updates.
I am experienced with:
• Shopify
• Gorgias
• Zendesk
• Reamaze
• Slack
• -----------
• Notion
• Google Sheets
• Loop
• Monta Portal
• WhatsApp
• DeepL
At ICON Amsterdam, I was entrusted with handling returns and exchanges within five months due to my attention to detail and reliability. At Livia Boutique, I consistently achieved KPIs by managing 15-20 tickets per hour while maintaining a 90% quality score and an average response time of four hours. I also supported customers at Vanessa Miami Jewelry and Zima Dental, ensuring fast, accurate, and customer-focused resolutions.
I am detail-oriented, empathetic, highly organised, and comfortable working in fast-paced environments. I understand the challenges of eCommerce and dropshipping and know how to manage customer expectations while protecting the company's interests. I focus on delivering practical solutions that improve customer satisfaction and retention.
If you are looking for a dependable Customer Support Specialist who can represent your brand professionally and help create positive customer experiences, I would be happy to support your business.
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