Accomplished operations and business development leader with 16+ years of progressive experience across BPO, technology, and global service delivery environments. Advanced from frontline and workforce functions into senior leadership roles overseeing multi-region operations, revenue-generating teams, and strategic client partnerships across APAC, EMEA, and the Americas.
Demonstrated expertise in scaling multi-channel operations, driving revenue growth, and improving performance across sales, customer experience, and service delivery functions. Proven ability to lead high-performing teams, optimize operational efficiency, and deliver measurable business outcomes in fast-paced, high-growth environments.
Experienced in managing global stakeholders and executing business strategies through operational excellence, transformation initiatives, and performance optimization, with a strong focus on customer experience, retention, and organizational scalability.
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