Running a DTC or ecommerce brand means your inbox never stops — order questions, refund requests, subscription changes, "where's my package" messages. If that's eating your time (or your team's), I can take it off your plate.
I specialize in
email-based customer support for Shopify and DTC brands, with hands-on experience in:
Shopify — order management, account updates, store operations
Gorgias — ticket handling, macros, and customer communication
Stay.ai — subscription management and related customer requests
GoHighLevel (GHL) — CRM workflows, contact management, automations
Async/remote collaboration — Google Workspace, Outlook, distributed teams
Before moving into ecommerce support, I spent over a decade in HR, admin, procurement, and accounting operations — including managing HR and payroll for teams of up to 7,000 employees. That background means I bring more than just ticket-answering: I document SOPs, spot process gaps, and keep operations organized as you scale.
What I can help with:
Daily customer support inbox management
Order, refund, and subscription handling
CRM and ticket system setup/organization
SOP documentation for support processes
General admin/ops support as your business grows
I work reliably async, communicate clearly, and treat your customers' inbox like it's my own brand's reputation on the line.
Ready to get your support inbox under control? Send me an invite or message me — I'm happy to hop on a quick call to talk through what you need.
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