I have worked in the Customer Service scene for a total of roughly 18 years. I have also held the post of Trainer for 7 of those 18 years and have helped launch a couple of BPO Lines of Business, both voice and non-voice. I am mainly proficient with the following areas:
*Classroom Interaction (Virtual and In-person)
*Training Need Analysis (TNA)
*Module Creation Collaboration
*Communication and Performance Coaching (Associate and Leadership Level)
*Quality Assurance (voice & non-voice)
*Minor HR Roles
Software:
*Microsoft Word
*Microsoft Excel
*Zendesk
*CRMS
Knowledge on:
*Web Hosting Support
*Email Setup
*Wordpress Website Creation
