An English graduate with a major in Literature and Linguistics. I have about 15 years of experience in the BPO industry, started with customer and technical support. The last 4 years was focused on Hospitality ----------- my previous role, I managed a cluster of teams that provided excellent customer service to both hosts and guests on the Airbnb platform, assisting with managing properties and listings, calendars, and resolving any possible issues.
Verified
