Summary:
Dedicated and empathetic Customer Support Representative with a passion for providing exceptional service. Proven track record of resolving customer issues promptly and effectively. Possesses excellent communication skills, a strong attention to detail, and a commitment to ensuring customer satisfaction.Skills:Customer service excellenceEffective communicationProblem-solvingEmpathy and patienceMultitaskingConflict resolutionTechnical troubleshootingTime managementKnowledge of product/service offeringsAdaptabilityExperience:Creditcorp Inc. – Customer Relations Associate-Provides customer service for general inquiries
-Negotiating and providing customers flexible payment plans-Investigating accounts data and performs skip tracing-Processing payments and refunds-Updating account status-Resolving Billing issues Flat Planet Inc. – Customer Support Representative-Provides assistance to merchants to chase their sent Packages to their customers-Provides assistance to Merchants on following up a pickup of their goods by the courier.-Provides assistance to Merchants to book their orders into their selected courier under Shippit’s account.-Provides technical assistance to Merchants on troubleshooting their Integration issues with Shippit.-Provides technical assistance to Merchants in regards to their Shippit Page Emerio Philippines – Salesforce CRM Analyst-Provides Technical Assistance for Salesforce Concerns-Performs problem analysis on end users concerns through Salesforce Integration to -Sunpower Central System-Manages the Salesforce CRM of Sunpower-Performs I----------- Management (P1) -Mass updating/uploading Files using Data Loader-Performs Daily Monitoring Tasks -Directly communicates with Sunpower Directors, Developers and Senior Technicians for better support-Performs Creation of Various Report Types for Salesforce-Performs the generation of Reports and Dashboards through Salesforce-Salesforce Account Creation International Business Machines (IBM) Global Service Desk - Thomson Reuters-Provides Technical Support assistance for Thomson Reuters Employees-Provides first line Troubleshooting via phone-Provides remote assistance for users-Assists users to troubleshoot software related issues (e.g. MS Office, Firefox, Chrome etc.)-Assists users on setting-up and troubleshooting mobile emails (Exchange Settings)-Provides assistance on troubleshooting VPN (Cisco Anyconnect, Juniper)-Provides assistance on performing password resets for Domain Password Lock-outs and Account related issues using Active Directory-Performs initial investigation of a regional outage globally.-Performs Email Support for user’s inquiries-Performs investigation for Hardware Related Issues (Mouse, Monitor etc.)-ILC Focal for Email Team-Volunteer Support for new hiresConvergys Corporation of the Philippines - Optus Telecommunications Company-Technical Support Representative for Mobile and Mobile Broadband.
-Provides frontline technical support for Optus Mobile users-Provides frontline technical support for Optus Mobile Broadband Users-Performs Back-end system troubleshooting St. ----------- Hospital Inc. - ICTD Staff (Information Communications Technology Department) -Provides on-site troubleshooting for hardware/software related issues-Performs PC reconditioning (e.g. Reformatting Hard Drives, Removing Bad Sectors, Replacement of Faulty Parts)-Performs Annual Preventive Maintenance Service for Computers (Cleaning the CPU, Disk Maintenance, Disinfection of Hard Drives, Updating the Necessary Software Particularly the Anti-Virus Software)-Monitoring the Hospital System (Reporting possible bugs into the system to be relayed to the developer of the software)-Performs Network System Maintenance/Troubleshooting (Troubleshoots Network Related issues such as tracing the faulty cable/switch, assembling a network system using switches and routers, Crimping of RJ 45 Cables)-Maintaining/Troubleshooting the PABX Telephony System -Performs Necessary Server Maintenance (Performing Weekly back-ups)-Performs Multi-media arts (Designing Tarpaulins for Marketing Promos, -Video Editing for Hospital Special Events) Languages:
Fluent in English and Tagalog
