Operations Management, Project Management, Vendor Management

I have been a Lead Project Manager for 3 years for a digital marketing agency and handled projects of different niches (i.e. health and wellness, coaches, personal injury lawyers, etc. ).

I have developed, documented, and implemented processes that promoted consistency and efficiency in operations. I have also handled the training of the project managers ensuring organization and performance of highest standards are maintained.

I also served in the corporate world for 14 years. I have solid experience in service desk management and customer service. I am also knowledgeable in ITIL (IT Infrastructure Library) focused on I----------- and Problem Management and Lean Six Sigma (Green Belt) processes.

While handling the IT Service Desk Operations of Philippine National Bank, I was also introduced to Vendor Management and entrusted to handle their Desktop Managed Services (vendor selection, bidding, operations).

Aside from handling administrative tasks, part of my previous job was to perform data analysis and translate it into a written report using Microsoft Office (MS Word, MS Excel, and MS PowerPoint).

I have excellent written and verbal communication skills. I am also tech-savvy as I have used multiple service desk and project management applications (Sharepoint, Lotus Notes, JIRA, -----------, etc.). I am also knowledgeable in using other applications such as GSuite, Zoom, Canva, and more. I am also familiar with a few Marketing and CRM tools such as WordPress, Clickfunnels, GHL, and ActiveCampaign as I work for a full-service digital marketing firm.

I can be an individual contributor, but I have been managing people for more than 15 years in which I have performed quality assurance, performance development coaching, and training.

I am goal-oriented, highly organized, and responsible. I believe that productivity is important and so is efficiency. Skill matters and so is attitude.

I also consider myself an initiator and a problem solver. I am a reliable person and one with integrity. I am curious, resourceful, and creative.