Pro Shopify Customer Experience | Technical Support
8+ years experience in E-Commerce and 10+ amazing years in Customer Support
Your Customer Support Advantage, Unlocked
Customer & Technical Support Specialist (Shopify & SaaS)
Escalation Handling | Order Management | Customer Experience Optimization
Core Strengths:
• Customer & Technical Support Expert (Shopify & SaaS platforms)
• Escalation & Issue Resolution Specialist
• Process-Oriented with Strong SOP Adherence
• Detail-Focused Troubleshooter for Complex Tickets
• Customer-First Communication (clear, calm, professional tone)
• Fast Learner across new tools, systems, and workflows
Customer Support Expertise:<8efe80624d780eba0c6493ec45140364>;Email & Chat Support (High-Volume Ticket Handling)
Experienced handling 20–40+ tickets daily including order tracking, refunds, returns, exchanges, cancellations, reshipments, address changes, and product inquiries using structured workflows.
Shopify E-Commerce Support
Hands-on experience supporting Shopify merchants with order management, backend store operations, app troubleshooting, and customer issue resolution across multiple tools.
SaaS / App Support Exposure
Provided support in a B2B SaaS environment assisting merchants with app-related issues, troubleshooting, and cross-platform coordination.
CRM & Helpdesk Tools
Intercom | Zendesk | Gmail | Slack | WhatsApp | Notion
Customer Communication & Follow-ups
Ensures timely responses with clear, empathetic communication and consistent follow-through until resolution.
Order Issue Resolution
Handles sensitive cases such as missing orders, delivery delays, refunds, and replacements while balancing customer satisfaction and business protection.
Team & Operations Support
Cross-functional collaboration with internal teams for escalations
Strong adherence to SOPs and structured workflows
Documentation and knowledge base usage for consistent support delivery
Continuous improvement mindset for workflow efficiency
I bring hands-on Shopify and SaaS support experience with strong ticket discipline, fast problem-solving ability, and a customer-first mindset. I ensure every interaction is handled with accuracy, urgency, and balance between customer satisfaction and business protection.
