Hi! I'm an System Engineer for an MSP company with total of 2+ years of experience working on technical troubleshooting.
Tools handled
- Managing RMM service board- End User Phone/Remote Support: Software/ Hardware, Windows/Mac
- MS Office 365 Administration (License, Sharepoint, OneDrive, MS Office Desktop Apps )
- Exchange Admistration: user creation, disabling accounts,distro list management, pw resets- Azure Administration: MFA reset, File recovery
- Active Directory Administration: user creation, disabling accounts,distro list management, pw resets
- Server Administration: File server, Printer server
- Duo MFA Administration
- Microsoft MFA Setup
- Modus and Barracuda Email Filter administration (whitelist, blocklist, content filtering)
- Desktop/Printer Support
- Datto backup file and cloud restoration
- Acronis Backup file resotoration
- Sentinel Anti Virus Basic Adminstration
- VPN Administration (SonicWall NetExtender, Azure VPN)
- Remote Desktop Support/Setup
- both for Mac and Windows- Basic Powershell scripting
- Documentation for workstation and new user setup guide
I am also willing to learn more skills whatever my client wants me to do and expect my attitude of being a fast learner. Feel free to message me if you find my profile attractive.
FOR MORE DETAILS ABOUT MY VA PROFILE:
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Cheers!
