I bring a broad customer service background across multiple lines of business, including technical support for Xbox and merchant and customer support for Groupon. Over the past five years, I have worked as a Customer Services Manager for an e-commerce business, where I led daily operations, built and maintained SOPs, developed training materials, established KPIs, and coached teams to consistently meet performance and customer satisfaction goals. I played a key role in improving internal processes, scaling support operations, and creating structure in fast paced, high volume environments.
My experience also includes exposure to digital sales and project management, supporting website related initiatives and client projects as needed. While this is no longer my primary focus, I have worked alongside sales, design, and technical teams, managed timelines, and assisted with content creation during website builds. I am familiar with WordPress and Mobirise at a functional level and am highly proficient in Google and Microsoft Office, which I regularly used for documentation, reporting, and training resources.
I am naturally driven to find smarter, more efficient ways of working and enjoy helping teams operate at their best. I am seeking a long-term, stable role where I can leverage my leadership experience, continue growing as a manager, and contribute to a company?s success in a meaningful way.
