Hi, I'm Jane, a Business Operations & Systems Specialist from the Philippines with a background in Industrial Engineering, Business Process Management and Operational Excellence.
Before transitioning into remote work, I spent more than 10 years working in corporate environments across industries, with experience in process improvement, business process documentation, SOP development, Quality Management Systems, ISO implementation, document control, operational analysis and continuous improvement.
Over the past several years, I have applied that same process-oriented approach while supporting online businesses, consultants, coaches and business owners remotely. My work has expanded beyond traditional administrative support to include business operations, client and sales processes, CRM and database management, reporting, business systems administration, team coordination and workflow support.
I enjoy understanding how the different parts of a business work together. I am particularly comfortable organizing complex information, identifying operational gaps and helping create clearer and more practical ways of working.
My areas of experience include:
• Business Operations & Systems Support
• Process Improvement & Workflow Management
• SOP and Process Documentation
• CRM, Client and Database Management
• Sales and Client Operations
• Team Coordination and Training
• Reporting, Data Analysis and Spreadsheet Management
• Membership and Digital Platform Support
• Project and Administrative Coordination
I have worked with a variety of cloud-based business systems, including GoHighLevel, Kajabi, Keap/Infusionsoft, Ontraport, Dubsado, Google Workspace, Microsoft Office, Xero, Materio, WordPress, Dropbox and OneDrive.
I bring a combination of structured corporate process-improvement experience and practical hands-on remote business experience. I am analytical, organized, detail-oriented and resourceful, and I work well independently while collaborating with business owners and remote teams.
I am currently open to opportunities where I can contribute to business operations, systems, process improvement, project coordination and high-level business support.
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