Experienced Property Management Virtual Assistant. 13 years of customer service experience with a strong background in tenant relations and delinquency management. Skilled in handling tenant inquiries, including serving as the first point of contact for delinquent accounts, ensuring clear communication and timely resolution.
Proficient in using AppFolio to manage rent collections, track outstanding balances, and generate delinquency reports to support property managers in monitoring financial performance. Experienced in following up with tenants on overdue payments and coordinating structured payment plans.
Knowledgeable in the eviction process, including diversion periods, court hearings, and coordination of lockout procedures (JBA/JBD). Detail-oriented and organized, with the ability to maintain accurate records and ensure compliance with property management policies.
Also experienced in basic maintenance coordination and leasing support, assisting with tenant concerns and day-to-day property operations as needed.
Reliable, proactive, and committed to helping property managers maintain smooth operations and positive tenant relationships.
