Highly organized, dedicated, and detail-oriented Virtual Assistant with 7 years of combined experience in Medical Virtual Assistance, Administrative Assistance, and Customer Support. Skilled in verifying insurance coverage and managing complex insurance verifications for Medicare and various commercial insurers. My professional background encompasses quality assurance, administrative support, and customer service, with a proven track record of streamlining processes and maintaining exceptional accuracy in both medical and administrative functions. I am committed to fostering operational excellence and ensuring strict compliance within healthcare and administrative sectors.
Skills:
Administrative tasks (Data Entry, email and calendar management, research, etc)
Fulfilment management
Social media Management
Website reviews moderator
Insurance Verification
Quality Assurance
Graphic design
Customer Service
Tools Expertise:
RITA ( Rapid Imaging Technical Assistant)/EMR
Insurance Verification tools (Waystar, Availity, Noridian, Medcheck, Palmetto, NGS, CMS, Blue Shield, Trustmark, LA Care, CalOptima, IEHP, Health Net, and Gold Coast)
Power BI
OKTA
Google Suite and Microsoft 365
Communication tools (Slack, Zoom Workplace, Microsoft Teams, Skype, WhatsApp, Viber, Signal)
Phone Calls (Ring Central, Openphone, Avaya, Dialpad)
Shipstation
Attentive (for text messages)
Live Agent
Stamped (for website reviews)
Ultracart
Basecamp
Zendesk
Canva
Personal Attributes:
Highly organized and detail oriented
Multitasking
Computer Proficiency
Observation and Attention to Detail
Strong Analytical and Problem Solving Skills
Proactive and results Driven
Ability to work independently and in a team environment
