Excellent telephone skills and
good ability to use Remote
Access
Good analytical and
troubleshooting abilities
Strong knowledge of viruses
application glitches and
hardware issues
Patient and able to walk
customers through
troubleshooting and repair
process
Excellent communication
abilities
Good customer-service skills
Keeps abreast of changes in
technology
Good organizational abilities
Good understanding of
installations and updates
WORK EXPERIENCES:
RMS Philippines (IQOR) April 2022 – Present
Assigned to:
IQOR Dasma SM and Robinson
Position: Desktop Support II
Reimaging of a desktop’s, laptops and ThinClient
Installation applications
Configured the applications we install
Troubleshooting desktop’s, laptops and ThinClient (Hardware &
Software)
Updates windows and installation software using PDQ
Assist user’s Problems
Create new OS in the machine via Smart Deploy and PDQ
Inventories
Knowledgeable in isolating, analyzing, and troubleshooting
laptops, desktops,
Configuration of Avaya phone and cisco phone
Troubleshooting applications
Network configuration for new stations
Configured and add user in active directory
Checking all desktops In WSUS
Citron Solutions April 2018 – Present
Assigned to: GLOBALCOMRCI
Position: Web Developer
One Network’s SDK for enterprise applications and custom
Chat/Notification plugins for One Network provided SaaS
Systems.
Work with integration frameworks including EDI, JSON, XML,
REST, SOAP ----------- rge code between different branches and manage
revisions using Perforce(P4V).
Creating logos, banners and buttons for websites.
Writing browser compliant XHTML, JavaScript, oracle SQL and
Java.
Contacting external webmasters to confirm links.
Provide guidance to tea-----------mbers on key ----------- bug JIRA issues, update and manage requirement
documents using SVN version control tool.
Monitoring and maintenance applications/servers in cloud
Assisting users on their issues (Hardware & Software)
Configuring applications
Maintenance cisco server
Allowing IP to access servers from home to office
Maintenance firewall
Backup servers
Installing and configure cables, router and modem into rack
server room
Configuring connection LAN and Wi-Fi connection
Accent Micro Technology Incorporated Dec.01 2014 – March 2018
Assigned to: Manulife Business Processing Services under CSC
Position :
Field Support
Installation of a monitors and laptops
Installation applications (Cisco, Outlook, Citrix, RSA Tokens,
Adobe’s
Products, Remote & Etc.)
Configured the applications we install
Troubleshooting laptops (Hardware & Software)
Updates windows
Assist user’s Problems
Create new OS in the machine via KBOX and Disk (Linux,
Windows7&Windows8)
Inventories
Knowledgeable in isolating, analyzing, and troubleshooting
laptops, desktops,
printers, and Wyse machines, and projectors,
Install and configure Manulife (MBPS) applications (R Studio, X
Axis, other 3rd
party application raise via SR)
Install and configure Lotus Notes
Experience in BCP event (laptop, Avaya phones deployment
and LAN cabling
