Results-driven E-commerce Manager with expertise in managing multi-marketplace operations, specializing in Amazon and major retail platforms across the US, Canada, and EU. Proven track record in account health management, inventory planning, and full-cycle logistics coordination to ensure seamless product availability and optimized supply chain flow. Skilled in forecasting inventory demand, and collaborating with cross-functional teams to enhance conversion rates, streamline supply chain processes, and support data-driven decision-making. Experienced in leading and training cross-functional teams, developing SOPs, and implementing best practices that drive sales growth, streamline processes, and enhance client satisfaction.
Led end-to-end seller account management, including product listings, catalog optimization, and keyword research, driving improved visibility and conversion rates.
Supervised and trained a team of 8+ virtual assistants, implementing SOPs that enhanced task accuracy by 90% and streamlined daily operations.
Spearheaded onboarding and marketplace integration for new products and brands, ensuring smooth setup and compliance with platform requirements.
Managed inventory planning and forecasting, maintaining product availability while reducing excess stock, storage costs, and stock discrepancies.
Oversaw and optimized FBA shipments from creation to reconciliation, improving logistics efficiency, cutting stockouts by 25%, and recovering $100K+ in lost inventory claims.
Coordinated logistics and shipments to carriers, achieving 95% on- time delivery rates.
Leveraged Google Sheets, Excel, and data visualization tools to translate complex data into actionable business strategies.
Prepared and delivered performance reports and insights to stakeholders and senior management for data-driven decision-making.
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