I am an AI Product Support Specialist with hands-on experience supporting clients of an AI-driven recruitment platform. I provide daily technical assistance, troubleshoot system issues, and coordinate with engineering to escalate bugs and platform inconsistencies. I regularly work with tools such as Jira for ticket management, Microsoft 365 for documentation and reporting, and Google Workspace. I also handle resume parsing, email automation concerns, and system configuration checks within the AI platform. Highly organized, detail-oriented, and effective in remote environments. I excel at handling technical inquiries, improving processes, and maintaining strong client relationships.
