Customer-focused professional with a Bachelor's degree in Hotel and Restaurant Management and a proven track record in the short-term rental industry. With 2 years of experience managing short term and long term rental properties on leading platforms such as Airbnb, -----------, VRBO, Expedia and Guesty (including 2 years as a Community Education and Resolutions Agent at Airbnb), I possess a deep understanding of reservation management, guest relations, and platform-specific best practices. My skills extend to property listing optimization, pricing strategies, and efficient issue resolution.
Complementing this is 7 years of experience in the BPO sector, providing multi-channel customer support for various technical products and services. My background in sales and visual merchandising further strengthens my ability to understand and meet customer needs.
