• 4+ years experience as Customer Service Specialist (Phone/Email/Chat)
• 5+ years experience as Amazon Product Reseacher (OA/WS/RA)
• Experienced Purchasing Manager and Lead Checker (Amazon/Ebay)
• Experienced Web Researcher (Prospect/Lead Sourcer)
-------- CUSTOMER SERVICE EXPERIENCE --------
• Responding to customer emails regarding refunds, tracking, general FAQs
• Updating Order details in Shopify
• Responding to all customer inquiries in a timely and accurate manner (within SLA)
• Work closely with the Operations team to ensure seamless processes.
• Strong problem-solving skills and ability to handle customer concerns professionally.
>>> Tools/Software/Method:
• Shopify
• Gorgias
• Slack
• -----------
• Whatsapp
• ChatGPT
• Amazon
• Ebay
• Google Spreadsheet
• ThriveCart
• ConvertKit
.
-------- AMAZON PRODUCT RESEARCHER --------
>>> Tools/Software/Method:
• Amazon
• Tactical Arbitrage
• Keepa
• Keepa Product Finder
• Seller Central
• AZ Insight
• SellerAmp SAS
• Manual Sourcing
• Reverse Sourcing
• Storefront Stalking
*** If you're feeling good about it and think we're a great fit
.
*** Shoot me a message and let me know!
.
*** I’d love to chat about how my experience can help your business grow. :)
Talk soon,
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Verified
