Have 12 years of Customer Service experience handling various account from BPO and virtual set up.
• Highly skilled in listening and responding to customers’/ clients’ needsand concerns• Demonstrated ability to provide information regarding products and services• In depth knowledge of taking orders, determining charges, and overseeingbilling or payments• Managing various teams from operations and helping them to reach and improve their KPI's• Proven record of handling returns or complaints• Able to record details of customer contacts and actions taken• Comprehensive knowledge of researching answers and solutions• Demonstrated ability to log notes and follow up information• Analytic thinking aimed at resolving customers’ issues in a proactive manner• Knowledge in using platforms like Zendesk, Gorgias, ReAmaze, CommSlayer, Google Docs, Shopify, and Amazon.
