I help e-commerce and DTC brands manage customer experience and the day-to-day operations behind it.
I have 8+ years of customer support experience, including extensive hands-on experience supporting e-commerce brands across Shopify and major marketplaces.
My experience includes Shopify and Gorgias support, order management, returns and refunds, replacements, shipping escalations, subscriptions, chargebacks, customer retention, 3PL coordination, SOPs, and operational reporting.
I've supported brands across health and wellness, pet products, fashion and other e-commerce categories.
Tools I've worked with include Shopify, Gorgias, Recharge, Zendesk, Re:amaze, Amazon, eBay, Walmart, Etsy, TikTok Shop, Stripe, PayPal, and Klarna.
I don't just focus on closing tickets. I look for recurring customer issues, process gaps and operational problems that can affect retention and the overall customer experience.
I'm best suited for roles in E-Commerce Operations, Customer Experience, Shopify Support, DTC Operations, and Customer Support Management.
