"Senior Credit Repair Specialist & Operations Lead (Best for specialized remote roles)" "Client Services & Team Training Specialist (Best for hybrid BPO/Virtual Assistant roles)" "Mortgage & Credit Support Operations Lead (Best for specialized financial services)"

Results-driven Customer Operations & Credit Repair Specialist with extensive experience across top BPO contact centers (VXI, Concentrix, iQor) and remote US financial services. Demonstrated expertise in credit report auditing, FTC dispute management, CRM pipeline administration (CRC, Pipedrive), and high-volume multi-channel support. Skilled team trainer adept at designing SOPs, onboarding staff, and leading performance coaching to drive quality standards, compliance, and client retention.