Aiming to secure a position where I can utilize and further develop my technical skills in a dynamic work environment while applying the knowledge I’ve gained through hands-on experience. I am an IT Technician and Helpdesk Support professional with experience handling global technical concerns through calls and ticketing systems, ensuring accurate documentation and timely resolution of issues.
I provide remote and on-site support, troubleshooting hardware, software, and network-related problems. My responsibilities include managing and replacing IT equipment and peripherals, performing preventive maintenance, and supporting data migration and system installations. I am experienced in handling a wide range of devices such as desktops, laptops, tablets, smart hubs, printers, all-in-one PCs, POS systems, barcode scanners, network devices, and CCTV systems.
Additionally, I handle escalations by coordinating with the appropriate teams to resolve complex technical issues efficiently. I have also supported the setup and deployment of IT infrastructure for newly opened branches and device upgrades. I am committed to delivering reliable technical support, improving system performance, and continuously expanding my IT knowledge and skills.
