Are you looking for a remote technical operations leader who doesn’t just manage tickets, but actually dissects API payloads, optimizes payment workflows, and bridges the gap between your customers and engineering teams?
With over 7 years of deep experience across Fintech Operations, Quality Assurance (QA), and Sales Support Management, I serve as a operational "force multiplier." My expertise sits at the intersection of complex payment ecosystems (specifically Stripe) and high-performing support architecture.
I don't just report bugs—I investigate them at the source, build internal tools to automate them, and lead cross-functional teams to execute with absolute precision.
What I Bring to Your Business:
Stripe & Fintech Infrastructure Expertise: Expert at analyzing transaction flows, investigating API request/response payloads (JSON), and diagnosing payment lifecycle events. I understand exactly why payments fail (issuer declines, fraud blocks, 3D Secure issues) and translate complex backend events into clear client solutions to maximize retention.
Sales Support & Fulfillment Leadership: Experienced in scaling the entire "quote-to-fulfillment" lifecycle. I optimize sales workflows, manage CRM integrity/automation, and ensure client onboarding transitions seamlessly from closed-won to active delivery.
Quality Assurance & Process Architecture: Proven track record building custom QA processes and evaluation rubrics from scratch. I utilize Root Cause Analysis (RCA) to uncover process gaps, coach agents, and directly improve your team's support KPIs.
AI-Assisted Efficiency & "Vibe Coding": I build and deploy functional internal web applications (HTML5, CSS3, JavaScript ES6+, Google Cloud Run) to automate workflows. By using AI to translate raw system logs into simple, customer-friendly explanations, I save your business hundreds of high-cost engineering hours.
Core Competencies & Toolkit:
Fintech & Payments: Stripe Dashboard, API Payload Debugging (JSON), Payment Lifecycle Analysis, Global Payouts & Fraud Mitigation
Operations & Leadership: Technical Account Management, Sales Operations, CRM Strategy, Resource & Fulfillment Management
Quality Assurance: QA Rubric Development, Root Cause Analysis (RCA), BPO Training & Agent Upskilling
Technical Toolkit: HTML5, CSS3, JavaScript (ES6+), Google Cloud Run, AI-Assisted Workflows & Automation Tools
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