Sales Support Manager with 9+ years of experience spanning fintech operations, SaaS technical support, quality assurance, and BPO training across global organizations. Skilled in end-to-end quote generation, merchant account management, QA scorecard design, and procurement coordination, with deep hands-on work in HubSpot and Salesforce woven throughout each role. Streamlined the sales quoting process and cut average turnaround time by 30%, while previously sustaining a 95%+ CSAT score in ML platform support and a 92% first-contact resolution rate in high-volume customer service.
