Dynamic and detail-oriented professional with over 7 years of experience in customer service, collections, real-time analytics, and operations management. Skilled at developing SOPs, leading coaching sessions, and ensuring QA standards are met to drive team efficiency and success. Adept at balancing strategic planning with hands-on execution, I excel at problem-solving and maintaining strong client relationships. My diverse expertise across industries and roles highlights my adaptability and commitment to delivering high-quality results in any environment.
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