I am an experienced e-commerce customer support specialist and customer service manager with a strong background in Shopify, email and chat support, order management, returns and refunds, logistics coordination, and after-sales support.
I help e-commerce businesses keep their customer support and order operations organised, responsive, and customer-focused. I am comfortable handling issues independently, coordinating with internal teams and logistics partners, and following cases through to resolution.
My core experience includes:
• Shopify customer support and order management
• Email and live chat support
• Order fulfilment, cancellations and order modifications
• Returns, exchanges, refunds and warranty claims
• Delivery scheduling and courier coordination
• Handling damaged, missing, faulty and delayed orders
• Customer complaints and complex escalations
• After-sales support and customer retention
• Warehouse and logistics coordination
• Creating and following customer service SOPs
• Team coaching, quality support and process improvement
• Supporting USA/UK-based e-commerce customers
Tools and platforms I have worked with include Shopify, Gorgias, Zendesk, Klaviyo, Richpanel, Slack, Trello, Gmail, WordPress, Microsoft Office and Google Workspace.
I am detail-orientated, organised, reliable, and comfortable working independently with minimal supervision. I learn new tools and processes quickly and take ownership of tasks rather than waiting to be told what to do.
My goal is simple: to provide fast, professional and effective customer support while helping your business keep its customers happy and its daily operations running smoothly.
If you are looking for an experienced Shopify customer support specialist, e-commerce VA, or customer service professional who can take ownership of customer support and order operations, I would be happy to be part of your team.
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