Results-driven IT professional with over a decade of hands-on experience delivering technical support, managing service desk operations, and ensuring seamless IT service delivery. Skilled in troubleshooting complex hardware, software, network, and cloud-related issues while maintaining high customer satisfaction and adherence to SLAs. Known for strong problem-solving abilities, clear communication, and a proactive approach to preventing issues before they impact business operations. Committed to providing reliable, user-focused support in fast-paced and dynamic environments.
