I am a system-driven Short-Term Rental (STR) Operations Director with a continuous 5-year track record of developing and scaling a remote property startup from the ground up. Backed by a solid corporate foundation in Fortune 500 BPO technical support routing (AT&T Uverse and United Health Group), I specialize in transforming fast-moving human chaos into systematic, clean Standard Operating Procedures (SOPs).
I bring autonomous, independent mastery across an extensive property technology ecosystem, allowing me to step into your expanding portfolio with zero operational hand-holding on day one:
* PMS & Channel Optimization: Guesty | Airbnb | ----------- | VRBO
* Property Operations & Smart Home Tech: Operto | SuiteOp | Breezeway | Conduit | Minut Noise Monitors | Ring | Nest
* Financial Backend & Payroll Logistics: Gusto | Wave Financial (Invoicing, Owner Statements, and Contractor Payroll)
* Project Management & Documentation: ClickUp | Notion | Slack | Google Workspace | Airtable | Scribe
I excel at managing high-priority guest escalations, executing complex platform claims disputes, auditing remote team performance, and implementing structured coaching trackers to optimize live response metrics.
As a dedicated professional, I bring absolute integrity, extreme reliability, and the senior executive common sense required to safeguard your daily revenue streams and property assets completely independently.
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