I’m a Senior Virtual Assistant and Operations Support Specialist with over 10 years of experience supporting US, UK, and international businesses across executive support, operations, and customer-service roles.
I started my career in the BPO industry, handling high-volume customer support and sales for US-based companies—managing 100–200 interactions daily across phone, chat, and email while consistently meeting KPIs such as CSAT, AHT, and conversion targets. This experience built my ability to work under pressure, communicate clearly, and stay organized in fast-paced environments.
In my transition to Virtual Assistance and operations support, I’ve worked closely with business owners and small teams where I:
• Managed executive inboxes handling 100–200+ emails daily, prioritizing and responding across multiple time zones
• Maintained calendars, scheduling meetings and ensuring smooth day-to-day coordination
• Supported and coordinated small remote teams (up to 5 VAs), tracking tasks, performance, and daily output
• Assisted in recruitment, onboarding, and basic payroll coordination
• Maintained CRM pipelines, follow-ups, and reporting to support sales visibility
• Supported UK company formation and VAT processes, including coordination with HMRC
I’m known for being reliable, detail-oriented, and proactive—especially in high-volume environments where organization and consistency matter most. I focus on keeping operations running smoothly so business owners can stay focused on growth.
If you’re looking for someone who can handle the day-to-day operations, stay on top of communication, and support your team without constant supervision, I’d be happy to help.
