I am a customer service and support professional with 6+ years of experience supporting eCommerce, logistics, SaaS, and telecommunications companies. I specialize in Shopify customer support, Zendesk administration, workflow automation, customer retention, and team training.
I have extensive experience handling customer inquiries related to orders, shipping, billing, refunds, subscriptions, returns, and technical concerns through email, chat, and phone support. I am highly experienced with Zendesk, Shopify, SamCart, Zoho CRM, SAP C4C, and Google Workspace tools.
In my current role as a Zendesk Administrator and Customer Service Support Officer, I manage workflows, automations, triggers, macros, ticket fields, and SLA compliance while supporting high-volume operations in a fast-paced eCommerce and logistics environment.
I also have experience as a Trainer and Documentation Specialist, where I trained and supported over 80 customer service agents, created SOPs and knowledge base documentation, and developed workflow tools using Google Sheets and App Scripts.
My strengths include:
• Shopify & eCommerce Support
• Zendesk Administration & Automation
• Customer Retention & Subscription Support
• Order Management, Billing & Refunds
• Technical & Tier 1 Support
• SOP Documentation & Team Training
• CRM & Ticketing Systems
• Process Improvement & Workflow Optimization
I am dependable, detail-oriented, and committed to delivering excellent customer experiences while helping businesses improve efficiency and customer satisfaction.
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